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Easy returns Welcome to the authleticwear.com website, which is operated by AUTHLETIC d.o.o., Zapotok 123b, 1292 Ig, SI-Slovenia (hereinafter: the company).
These General Terms and Conditions apply to all activities enabled in the online shop accessible at authleticwear.com (hereinafter referred to as the Website). The General Terms and Conditions are binding for all Users. Please read the Terms and Conditions carefully. If you do not agree with the Terms and Conditions, in whole or in part, you may not use our Website. The General Terms constitute a contract between you and the Company.
The Website is provided “as is” and the Company makes no representations or warranties of any kind, either express or implied, as to the title, merchantability, or fitness for any purpose of the products offered on the Website.
The Website Owner will use reasonable care to ensure that the information on the Website is accurate and up-to-date. At the same time, the Website Owner reserves the right to modify or discontinue the content of the Website at any time, without any prior notice. The Website Owner may also change the services, products, prices, or programs described on this Website at any time and without any notice.
DEFINITIONS
The Company is AUTHLETIC d.o.o., Zapotok 123b, 1292 Ig, SI-Slovenia, which owns and operates the authleticwear.com website.
˝Website˝ means the website accessible at https://authleticwear.com, which is operated by the company and where the online shop operates.
˝User˝ means any natural person who uses the website.
˝Shopper˝, ˝You˝ or ˝You˝ is any natural person who purchases in the online shop.
˝Consumer˝ means a natural person who acquires or uses goods and services for purposes outside his or her professional or gainful occupation. For these General Terms and Conditions, all Customers are also Consumers.
Privacy Policy’ is the document where all the information on the processing of personal data that takes place within the Website is available. It can be accessed here.
AUTHLETICWEAR.COM ONLINE SHOP
The General Terms and Conditions of Business govern the operation of the online shop, the rights and obligations of the user and the online shop, and regulate the business relationship between the online shop and the customer. The Buyer is bound by the General Terms and Conditions, which are valid at the time of purchase (placing an online order). The User is each time reminded of the General Terms and Conditions when placing an order and confirms his/her familiarity with them by placing the order.
Confirmation of the General Terms and Conditions when placing an order via our online shop constitutes a binding contract between you and the company. We urge you to read the General Terms and Conditions in detail before confirming your order. Disagreement with our general terms and conditions means that you cannot use the services of our online shop. Partial acceptance of the general terms and conditions is also not possible. To make a purchase, you are obliged to accept the general terms and conditions in full as they apply at the time of making the purchase.
1. Use of the online shop
The company operates the online shop by the General Terms and Conditions. The Online Shop is available to Customers at all times, subject to the Company’s right to suspend or close the Online Shop without prior notice.
Due to the maintenance and updating of the Online Shop, there is a possibility that the Online Shop may be temporarily unavailable or that the execution of payments may be temporarily prevented. The Company shall not be liable for any damages that you may incur during the maintenance and/or updating of the Online Shop.
2. Purchasing in the online shop
The purchase contract between the Provider and the Buyer is concluded at the moment the Buyer confirms the order (the Buyer receives an e-mail with the status “Order Confirmed”). From this moment, all prices and other terms and conditions of the purchase are fixed and apply to both the Provider and the Buyer. The purchase contract is stored electronically on the company’s server.
Purchase procedure:
Step: The buyer selects the desired item and the desired quantity in the online shop offer and confirms the selection by clicking on the “Add to cart” button. In the case of a purchase of several different items, the process can be repeated for each item. Once the collection of items is complete, the customer continues the purchase process by clicking on the “Checkout” button.
Step: In this step, the customer fills in a form with the personal data required for the delivery of the desired order. After completing the form, in certain cases, the customer can choose several different delivery methods and add additional products or services to the order. The Buyer is also informed of the estimated delivery date at this step. Before completing the purchase, the customer has the option to choose between different payment methods. Depending on the selection made, the final value of the order is recalculated for the Buyer to pay before the purchase is completed. The Buyer completes the purchase process by clicking on the “Place order” button.
Step: After the purchase is completed, a confirmation message will be displayed on the website to the Buyer that the order has been successfully placed, together with the details of the order placed. The Buyer will also receive a confirmation email to the email address entered in point 2, with a summary of the order, instructions on how to use the products ordered, and instructions on how to withdraw from the purchase or to make a complaint if the Buyer is not satisfied with the product or no longer wishes to use it.
Any information you provide to us in the course of fulfilling your order will be treated by our privacy policy, which is published on the “Privacy Policy” tab at the bottom of the website.
Please be aware that upon confirmation of your order, you will be charged the full amount of your selected purchase, including any shipping or other charges applied to your purchase. You will be informed of any additional charges before completing your purchase. Additional charges may also be related to the payment method you have chosen.
3. Prices, payment methods and promotions
Prices
All prices on the Website are quoted in EUR and include VAT. Prices are valid at the time of order placement. The offer is valid until cancellation.
WARNING: This online shop is an online retail shop intended for final consumers only (B2C). Therefore, we do not offer the possibility to sell to legal entities (B2B) through the Website and therefore we do not offer the possibility to invoice legal entities. This also means that subsequent corrections of invoices issued from a natural person to a legal person are also not possible, as the sales transaction is concluded exclusively with a natural person.
In case you wish to establish a B2B relationship with our company and purchase larger quantities of products (complete package/carton), please contact our wholesale department at [email protected].
Payment methods
The online shop allows the following payment methods:
Cash on delivery – the buyer pays the delivery person by cash or credit card when the delivery person delivers the ordered goods to the buyer’s address;
Payment by credit card;
Paypal
The Company reserves the right to verify the chosen payment method by authentication. We also reserve the right to further verify the payment method by asking you to provide us with a receipt of payment.
You acknowledge that you are liable to pay the full cost of the order (including any costs associated with the transaction and delivery itself) by your chosen payment method. You warrant that you have the ability and right to transact by credit card or any other payment method you have chosen.
Promotions
The Website also offers discounts and other promotions which reduce the price of the Products (“Promotions”). Each Promotion is offered at a discounted price for a specific (limited) period, which is defined for each Promotion separately. The reduced price applies to purchases made during the Promotion Period.
Please note that certain promotions are limited to new users who have not yet purchased in the online shop. In this case, this benefit does not apply to existing users. Any attempts to take advantage of such promotions will be blocked immediately and the email addresses used for such abuse will be deleted without prior warning. Discounts and other promotions are generally not cumulative unless expressly stated at the time of the promotion.
4. Cost and delivery of goods
The price does not include any delivery charges. The delivery charge can be found in the online shop where you have the option to select delivery. Please check the price indicated next to each choice before selecting a delivery method. When you complete your order, you will see an overview of the price, which is divided into the purchase cost, the delivery cost, and the total cost.
The products you have ordered will be delivered to the address you have provided for delivery.
The estimated delivery time is provided to the Buyer at the time of placing the order. However, the Company reserves the right to extend the delivery time in the event of increased demand or delays by delivery services. Deliveries shall take place mainly in the morning. If you are unable to collect your delivery at the time of delivery, the delivery service will attempt to coordinate with the customer the method and place of delivery.
If the delivery service is unable to contact the customer, delivery will be attempted again on the next working day and, in the event of a second failure, the parcel containing the products will be returned to the sender.
For unsuccessfully delivered pre-paid orders, a refund will be made automatically within 8 (eight) Business Days after the warehouse has recorded the return of the package or the Company has determined that the package has not been successfully delivered.
Safety warnings on the use of all products
The use of products from our online shop may involve certain risks to health and life. You acknowledge and expressly agree that you understand that the use of such products poses such risks, which you fully accept. By ordering and/or using these products, you agree that you are aware of such risks, which may include the risk of illness, injury, disability, or death. You accept full responsibility for any consequences that may arise from the order and/or use of the products.
You must read the instructions for use before using any product.
Each product must be tested safely before use. If you are not sure how to test the product, please do not use it, inform us, or return it.
The Company accepts no liability whatsoever for any damage, direct or indirect, which may arise from the use of products ordered through the Website, whether or not the product has been used correctly or incorrectly by the customer or by a third party. This exclusion shall apply to the fullest extent permitted by law.
In the event of a claim for damages against the company, the company limits its liability for damages to three times the resale value of the product.
We endeavor to describe the products and images as accurately and precisely as possible. However, we cannot guarantee that all product information and images are completely accurate. Certain products may be sourced from different suppliers and therefore there may be slight variations in the packaging or appearance of the product. These variations in no way affect the quality or functionality of the product.
5. Right of withdrawal
The Buyer who has purchased through the Online Shop has the right to withdraw from the contract. Withdrawal from the contract is possible within 30 days from the date of delivery of the order, as communicated to the Company by the delivery service. The Buyer does not have to give a reason for his decision. Withdrawal from the Contract shall only apply to Customers who are natural persons acquiring or using goods and services for purposes outside their professional or gainful occupation.
You shall be deemed to have made a withdrawal declaration in time if you submit it within the time limit set for withdrawal. You may submit your withdrawal declaration using the form provided in advance or by sending it to us by e-mail. The form is available on the “Delivery and Returns” tab at the bottom of the website. You can also provide a notice of withdrawal using an unequivocal statement that makes it clear that you are withdrawing from the contract. The burden of proof about the exercise of the right of withdrawal provided for in this Article shall lie with the consumer.
In the event of withdrawal from the contract, the Buyer is entitled to a refund or exchange, but not to a credit!
After having made a withdrawal declaration, you must return the goods within 14 days from the day on which you made the withdrawal declaration. You must return the goods to us at AUTHLETIC d.o.o., Zapotok 123b, 1292 Ig, SI-Slovenia. You are deemed to have returned the goods in time if you send them back before the expiry of the 30-day return period. You must return the products undamaged, in the same quantity, and in the original packaging or packaging that protects the product in the same way as the original packaging. In the event of damage or excessive use of the product or the original packaging, the Store reserves the right to claim a refund of the reduced value of the product. Please return the products as a parcel and not as a letter, and the parcel must be marked with the returns code you receive during the returns process. Failure to mark the package properly (package sent without a claim code) may significantly increase the time it takes to resolve your claim. In the event of withdrawal from the contract, you will only be liable for the cost of returning the goods, which we will not refund.
If you have already paid for the goods ordered, we will refund any payment you have made for the order immediately, or at the latest within 8 working days of the return of the parcel to our address. A shipment is returned to our address when it is recorded as a returned shipment by the warehouse. We reserve the right to withhold payment received until the return of the products subject to withdrawal.
Payments received will be refunded to you by the same means of payment used at the time of purchase. In the case of cash on delivery, we will transfer the purchase price to your personal Bank account that was sent to us by you.
In the case of partial withdrawal and return of individual products only, any promotional discounts that have been set as a discount on an individual product in the cart (e.g. 3-for-2 promotion, discount on the third product in the cart, etc.) shall be taken into account on return by redistributing the amount of the accrued discount evenly over all products in the cart. The consumer is thus entitled to a refund equal to the value of the returned product, taking into account the discount thus applied to all the products in the cart.
6. Complaints
The right of complaints applies only if the goods are returned in their original condition, undamaged, and in their original packaging. The goods may only be used for fitting.
a.) Delivery Guarantee
We offer an additional guarantee of faultless delivery, which can be exercised within 48 hours of receipt of the product.
If your product has been damaged in transit or does not match your order, please report the fault to us within 48 hours of delivery. Please email us a photo of the package (showing the label) and a photo of the product you have received, clearly showing the location of the damage to the product or the incorrect product you have received. In case of a missing product, please send us a photo of the package and all the products you received in the package.
We will deal with your claim as a matter of priority as soon as possible and arrange for the replacement of the product.
If the wrong product is delivered, please do not send it back until we ask you to do so and contact us by email first. If you wish to keep the product, we will offer you the option to buy it back.
WARNING: AUTHLETIC d.o.o. only accepts returns on shipments containing products purchased through the Website. Any shipments sent by an individual that do not contain products purchased from us will be returned to the sender at the sender’s expense.
7. Accessibility of information
The Supplier undertakes to provide the Buyer with the following information at all times:
the identity of the company (name and registered office of the company, registration number),
contact details enabling the user to communicate quickly and efficiently (e-mail, telephone answering machine),
the essential characteristics of the goods or services (including after-sales service and guarantees),
the final price of the good or service, including taxes, or the method of calculating the price if it cannot be calculated in advance due to the nature of the good or service,
the accessibility of the products (any product or service offered on the website should be accessible within a reasonable period),
the payment terms, the terms of delivery of the product or service (method, place and time of delivery),
information on any additional transport, delivery, or shipping costs or a warning that such costs may be incurred if they cannot be calculated in advance,
the time validity of the offer,
the conditions, time limits, and procedures in the event of withdrawal from the contract; in addition, if and how much the costs of returning the goods are,
an explanation of the complaints procedure, including full details of the contact person or customer service,
information on liability for material defects,
the possibility and conditions of after-sales services and voluntary guarantees, where applicable,
errors may occur in the preparation of the website which are beyond our control and for which we shall not be liable. In the event of a significant variation in the price or technical characteristics of a product, we will inform you of this at the time of your order.
Information about registration in the register, indicating the register and the registration number:
Company name: AUTHLETIC d.o.o.
Registered office: Zapotok 123b, 1292 Ig, SI-Slovenia
Registration number: 9546600000
Tax number: SI67939210
Taxable: YES
Registration with the registration authority: 18. 12. 2023
SKD: G47.910 – Retail sale via mail order or Internet
Out-of-court settlement of disputes and other legal remedies
The Company shall use its best endeavors to resolve any disputes amicably, but if this is not possible, the Ljubljana court shall have jurisdiction to resolve such disputes.
Dispute Resolution Platform
AUTHLETIC d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent for the resolution of a consumer dispute that may be brought by a consumer under the Act on Out-of-Court Consumer Dispute Resolution by the legal norms.
The Dispute Resolution Platform is available at https://ec.europa.eu/consumers/odr/.
More information on the Dispute Resolution Platform is available at ec.europa.eu.
8. COMMUNICATION
The company will contact the user using distance communication only when necessary for the execution of the order.
The company provides support to users at [email protected]
However, for commercial purposes, we may contact users if the user agrees to this or if the user has already made a purchase in the online shop, in which case the communication will be.
For more information on communications, please refer to our Privacy Policy.
9. INTELLECTUAL PROPERTY
The information, images, text, and any other materials (e.g. video content, graphics, sketches, etc.) contained on the Website are copyright works and as such are protected by copyright and/or intellectual property law.
By purchasing the Products or using the Website, the User does not acquire any copyright, proprietary rights, or intellectual property rights in the Products and/or the Website. The User may only use the materials for his/her own personal, non-commercial purposes.
10. LIMITATION OF LIABILITY
Subject to the limitations of liability set out in these General Terms and Conditions, the Company further clarifies as follows below.
If you choose to use the Online Shop and/or the Website, you agree that you do so voluntarily and assume all risk. The Website and the Shop are provided “as is” without warranty of any kind, either express or implied. Any limitations of liability set out in this section or anywhere in these terms and conditions shall apply to the fullest extent permitted by law.
The Company does not guarantee for the operation of the Online Shop and its functions, nor does it guarantee that the Online Shop will be error-free, and free of viruses or any virus-like malware. Nor does the company guarantee that the information published on the website is accurate and complete. The company does not warrant any damages whatsoever, including but not limited to direct, indirect, or consequential damages that may arise or result from the use of the website.
If you choose to use the Online Shop and make a payment through the Online Shop, you expressly agree that your use is at your own risk and that you bear all risks associated with making payments through the Online Shop, including, but not limited to, failed payments on the part of the User, payment errors, and payment refund errors in the event of a claim. This exclusion applies to the maximum extent permitted by law. The Company shall not be liable for any damages that may arise from the use of the Website and/or the products available in the Online Shop.
11. FINAL PROVISIONS
Contract concluded. The General Terms and Conditions, together with the order for services made through the Website and all the subpages of this Website, shall have the character of a contract concluded between the Customer and the Company.
InShould any provision of these General Terms and Conditions (in whole or in part) be found to be unlawful, void, or otherwise invalid, such provision shall be deemed deleted (in whole or in part) and the remainder of these General Terms and Conditions shall remain in full force and effect.
The User guarantee that it has full capacity to assume the rights and obligations arising under these General Terms and Conditions. You guarantee that you do not require the consent or approval of any third party to perform your obligations under these Terms and Conditions.
You guarantee that before placing an order, you have read them and are fully aware of these General Terms and Conditions, in particular the limitations of liability that are in place.
Law of the Agreement. These General Terms and Conditions are governed by the law of the Republic of Slovenia. The courts of the Republic of Slovenia shall have jurisdiction over any dispute arising out of these General Terms and Conditions.
Changes to the terms and conditions. You have no right to modify or waive, in whole or in part, the validity of any provision of these General Terms and Conditions. The Company shall have the right to amend these Terms and Conditions at any time. Any amendment will be posted on the Site. You will be deemed to have accepted any changes if you continue to use the Website. If you do not agree to the changes, you have the right to withdraw.
These Terms and Conditions constitute the entire agreement between the parties. Any prior agreements or negotiations, whether written or oral, are superseded in their entirety by these Terms.
Language versions. These General Terms and Conditions are drawn up in the Slovenian language. Any version of these General Terms and Conditions in another language is created to offer easier access to the General Terms and Conditions. You agree and fully understand that in the event of any dispute, the Slovenian version shall prevail.
Meaning of terms. Terms used in these Terms shall have the meaning as defined at the top of these General Terms.
AUTHLETIC d.o.o., Zapotok 123b, 1292 Ig, SI-Slovenia / [email protected]
Reg. body: District Court in Ljubljana / Share capital: EUR 7,500 / IBAN SI56 2900 0005 2694 428 / Tax number: 67939210 / Registration number: 9546600000
